faq

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Untitled_Artwork%202%20(3)%20copy_edited

Frequently asked questions

Canvas Prints


-COMING SOON- Canvas prints are done using a large inkjet printer. Each canvas print is shipped with instructions and ready to hang which makes the process simple and effortless!




Shipping Details


Shipping costs are not included. For standard shipping, please allow a minimum of 3-5 days for pre-made cards and a minimum of 2 weeks for prints/custom orders. If you'd like your product sooner, you may email us and we will do our best to do expedite shipping. If you need your item to be shipped outside the US, please contact contact@intertwinedpresence.com with your requested items and we will promptly send you an estimated shipping cost.




Returns, Exchanges & Cancellations


Custom orders: We cannot accept returns, exchanges or cancellations after 2 hours of order being placed. Pre-made Cards: We offer refunds and exchanges for card products. However, shipping costs will not be refunded. Please feel free to reach out before purchasing if you have any unanswered questions at contact@intertwinedpresence.com. We are happy to help!




Custom Orders


We love custom orders! If you have something specific in mind please reach out and we can talk details. All inquiries for custom orders can be sent to contact@intertwinedpresence.com.




Wholesale Inquiries


Thank you for thinking of us! We would love to speak with you further about partnering! Please note that for bulk orders we can definitely offer discounted pricing. Please contact us at contact@intertwinedpresence.com to further discuss.




Payment Options


We currently accept the following: - Credit / Debit Cards
- PAYPAL -Venmo* *Please send us an email at contact@intertwinedpresence.com if you would like to use this option.